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Bought a couple of cushions in clearance. Did not notice that one of the cushions had a tear in a corner. Took it promptly back next morning. The behaviour of manager was downright rude, saying it's my fault that I didn't check and mentioning that as it was a clearance...
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1.4
#1130018
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Roche Bobois - Glass Transeo Dining Table
We purchased a beautiful Transeo glass base dining table from Roche Bobois. The base has four pieces of industrial glass that crisscross. The four pieces are glued together in the center, and support the glass table top. One morning, we awoke to what sounded like an...
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1.0
Product
#1078561
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I bought a table and chairs in Laval, QC Canada. The chairs received were not like the ones in store. There was a relax mechanism with the chair, which we really liked when we tried it in the store and decided it was worth the extra money (about 1500$ each chair!)....
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1.5
I didn't like
  • Customer serviceresolution of problems
  • Customer servic
#903101
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I bought a dining room table from the Roche Bobois store in Columbus Ohio and received the worst customer service I have ever experienced from a luxury brand. The table top is unstable and I have gone back and forth with the store owner to try to solve the problem with...
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Anonymous
RBurned

Hi - Would you share the contact details of the US area manager? We ordered a sofa from a location in NY and have also had a terrible customer service experience and damaged ...

3.3
I didn't like
  • Customer serviceresolution of problems
  • Customer servic
  • Response time
#899649
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WORST EXPERIENCE EVER: I ordered coffee tables from Roche Bobois on two different occasions. The first order took about 2 years to be delivered (yes, two years not months!) and for the second order it has been more than 6 months since it was placed and just today, I...
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1.5
I liked
  • Design
I didn't like
  • Staff and service at their lebanon office
#844912
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my sofa was delivered with damaged(paint scratched off) legs and missing leg pads. I have substantial scratches on my hardwood floors from the missing pads, its just metal right on the floor. My purchase was for a new sofa at a sale price. Now that I am requesting to...
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1.0
I didn't like
  • Bad quality-bad service
#734314
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I would never shop here again. I purchased about 10 items spending well over 100k. A # of the items broke which they did replace after awhile waiting. Once i ordered a product which took 8 months and no longer needed it they would not let me take it back. Even...
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3.1
#591363
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Roche Bobois sofa fabric failure is irreparable and ignored
Bought a consigned Roche Bobois sofa at The Estate Sale Consignment store in Palm Springs this past season (winter 2014). It was a beautiful small sofa that appeared to be in perfect condition. I paid about $800.00 for the sofa. Within a few months I noticed what...
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Anonymous
Anonymous

$800 sounds extremely cheap for Roche Bobois... I would have expected a sofa from there to cost more towards $8,000... You must have purchased a low-end outlet type product, h...

dimegirl
dimegirl

What you have there is a material called BONDED LEATHER...It is a cheap pressed material with a small amount of leather in it so legally the furniture companies can say it is...

#562175
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Purchased very high-end couch and love seat from Roche Bobois and patiently waited the 6-8 months for delivery. The loveseat arrived with damaged leather and very badly done upholstery. Upon delivery I called the store to refuse delivery and the owner assured me that...
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#482001
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